ISO 37001 stands as a formidable tool in the fight against bribery within organizations. This standard empowers all organizations to develop robust internal regulations and strategies aimed at preventing, detecting, and addressing bribery. Complementing this framework, international organizations have established reporting procedures to facilitate the reporting of any witnessed violations.
Upon implementing ISO 37001, PT Kimia Farma Trading & Distribution (KFTD) adheres to the comprehensive reporting procedures outlined in ISO 37001. This entails a meticulous process designed to ensure transparency, accountability, and confidentiality throughout the reporting, assessment, and resolution stages.
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Reporting
In the reporting phase, organizations are tasked with establishing violation reporting management systems emphasizing traceability and confidentiality. Transparency fosters accountability. In this case, the numbering system can help the complainant monitor all reporting processes.
Confidentiality, meanwhile, safeguards the identity of the reporter, thereby encouraging a culture of reporting. In this case, the organization may opt for total or limited complainant anonymity to enhance trust and provide security.
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Assessment
During assessment, organizations must conduct impartial evaluations of reported violations, considering factors such as the impact on financial, reputational, and operational aspects. Categorization based on urgency and consultation with relevant regulations to plan a strategy to address the violation are also integral steps in this process.
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Handling Violation
In handling violations, KFTD is committed to upholding principles of justice and objectivity, providing the accused an opportunity to respond to allegations to ensure fairness.
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Protection for the Complainant, Accused Individual, and Investigator
Furthermore, ISO 37001 underscores the importance of protecting the rights of all parties involved—complainants, accused individuals, and investigators—against retaliation or discrimination. This safeguards the integrity of the reporting process and fosters a culture of courage and integrity.
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Case Resolution
Finally, cases are resolved upon completion of fact-checking or when investigations conclusively establish innocence or guilt. Throughout this process, our organization remains dedicated to conducting thorough and impartial investigations to uphold justice and integrity.
By adhering to these procedures, KFTD complaint process against bribery ensures fair and impartial assessment of violation allegations, fostering a culture of transparency, accountability, and integrity within the organization.